We are thrilled to congratulate the Pocono Mountains Visitors Bureau on the successful launch of its innovative Ambassador Training Program for tourism! This groundbreaking initiative was made possible through a collaborative effort with the nonprofit Learn Tourism | learntourism.org, which provided the essential technology and instructional design support needed to bring this community-driven program to life.
Elevating Tourism in the Poconos
The Learn Tourism is dedicated to advancing the tourism industry and building sustainable economies, and we are proud to partner with the Pocono Mountains Visitors Bureau in this endeavor.
"The platform's support and resources have been invaluable as we prepare to elevate our visitor experience through enhanced training." - Jennifer, Pocono Mountains Visitors Bureau
"We are delighted to provide destinations with the tools, knowledge, and resources they need to create their own transformative, engaging, and accessible training programs." - Stephen Ekstrom, CEO The Learn Tourism
This new Ambassador Training Program is designed to "increase knowledge of the Poconos better to serve our visitors, guests, and communities." Here’s why this objective is so important:
Enhanced Visitor Experience
The more our ambassadors know about the Poconos—including its history, culture, natural beauty, and local attractions—the better they can guide visitors, creating more meaningful and enjoyable experiences.
Community Impact
Tourism significantly influences local economies and livelihoods. By gaining a deep understanding of the Poconos, ambassadors can contribute to sustainable growth and promote prosperity for everyone in the community.
Quality Guest Service
Providing exceptional guest service goes beyond sharing essential information. It involves understanding visitors' needs, preferences, and aspirations. Ambassadors' increased knowledge of the Poconos allows them to offer personalized and outstanding service, creating lasting memories for guests.
Educational Growth
As Robert Heinlein wisely said, "When one teaches, two learn." Sharing knowledge about the Poconos not only benefits visitors but also deepens ambassadors' understanding and appreciation of this beautiful destination.
Course Overview
Throughout this course, participants will delve into the rich tapestry of the Poconos. They will explore its geography, history, culture, and attractions, learning how to share this knowledge effectively with visitors. The course also emphasizes outstanding guest services and the positive impact ambassadors can have on local communities.
Key Takeaways
By the end of the course, participants will have the tools to:
- Enrich the experiences of tourists
- Contribute to the growth and prosperity of the Poconos region
- Become more knowledgeable and effective tourism professionals
As Maya Angelou said, "Do the best you can until you know better. Then, when you know better, do better." This course is designed to help ambassadors know better so they can better serve visitors, guests, and communities in the Poconos.
Join Us on This Journey
We invite all current and aspiring tourism professionals to embark on this journey to increase their knowledge and make a positive impact on the Poconos. It's time to Poco-Know and contribute to a vibrant and thriving tourism industry in this beautiful region!
Congratulations once again to the Pocono Mountains Visitors Bureau on this remarkable achievement. We are excited to see the positive outcomes of this program and the lasting benefits it will bring to the Poconos community.
